Confidentiality is the foundation of the service. PAM Assist is bound by professional standards regarding confidentiality and the disclosure of individual's details who have contacted them.

We ensure the confidentiality of all our callers, by only asking for non-personal and non-specific data to be used for Management Information purposes (e.g. broad area of work, age group and gender). We will ask for the caller’s name and contact details to make the experience less formal and in case our specialist services or our advice line need to call them back.

Our data collection from these responses is completely anonymous. The collection is used to build up a statistical analysis only. Personal identifiable information will not be shared with anyone and your employer will not know you called.