PAM Wellness Solutions is one of the UK’s most established Employee Assistance Programmes (EAP). We support over a million employees with their mental health and practical life matters through our EAP helpline.
Providing an immediately accessible short-term counselling service on a wide range of topics. As well as digital access to expert health and wellbeing resources, via our employee wellbeing app, PAM Assist Wellbeing App.
Our counsellors are registered or accredited members of the British Association of Counselling and Psychotherapy (BACP), British Association for Behavioural and Cognitive Psychotherapies (BABCP), National Counselling and Psychotherapy Society (NCPS), the UK Council for Psychotherapy (UKCP), Eye Movement Desensitisation Reprocessing UK Associate (EMDR UK Association), and/or the British Psychological Society (BPS).
An Employee Assistance Programme, commonly referred to as an EAP, is a workplace benefit that provides employees with access to a confidential helpline and counselling, 24/7, as well as wellbeing resources to support a variety of personal and professional issues.
An EAP service provides help to employees who may be facing challenges such as poor mental health, relationship problems, bereavement or financial stress that is affecting their performance at work or personal lives.
86% believe their employer has responsibility for their health and wellbeing, with two-thirds (62%) saying wellbeing support provided makes them less likely to want to move elsewhere.
Source: World Health Organization
Answered by qualified British Association of Counselling and Psychotherapy (BACP) counsellors who provide in the moment emotional support
Employees can also contact the EAP service via live chat, email, online or request a call-back. We provide access in over 200 languages. We offer an inclusive service through translation, Relay and British Sign Language (BSL)
We adopt a biopsychosocial assessment including risk assessment to determine the best support for the employee
Practical information services provided by subject matter experts covering a range of issues
Counselling sessions delivered by telephone, video and face to face (in-person)
In line with HMRC guidance
Providing managers with advice on how best to support individuals in emotional distress such as bereavement, divorce, redundancy or other matter brought into the workplace
Our critical incident team will be on hand to guide managers and provide immediate psychological first aid
Onward referrals and signposting to specialist support agencies and services
Our market leading digital support is your cutting-edge digital solution with a difference: providing a wellbeing app with built in risk assessment and goal-setting tools that will guide individuals to the following resources, based on their unique needs as well as digital counselling options.
Developed by behaviour change experts, the PAM Assist Wellbeing app and portal is included in all our core EAP models. It’s an ORCHA approved internally developed market leading solution, supporting the full spectrum of health and wellbeing via a wealth of tools and resources.
This digital form of mental health support is recommended by NICE (National Institute for Health and Care Excellence) and is widely used across the country in the NHS, Occupational Health provisions, and many more. Provided through an evidence based computerised CBT solution, Silvercloud.
Our services provide individuals with high-quality, practical and emotional tools, and effective clinical interventions that are designed to create long-lasting results.
Source: PAM Wellness Solutions
Source: PAM Wellness Solutions
Source: EAPA ROI Report 2023
