PAM provides an employee helpline available 24 hours a day, 365 days a year. The PAM Assist counselling
model is applied consistently by all PAM Assist counsellors. They receive initial and on-going training
to ensure a consistent approach is delivered across the UK.
Both structured and unstructured telephone counselling is provided, with an initial telephone consultation
to enable the advisor to decide what type of support the employee needs. The counselling model is based on
a Cognitive Behavioural model which is a solution-focused approach to guide clients through a number of
Our counsellors and advisors are highly skilled in determining the most appropriate form of help within appropriate timescales. If the employee receives structured telephone counselling, he or she will work with a telephone counsellor in the same way as a face-to-face counselling, with appointments being made, clear time boundaries enforced, and both the counsellor and employee being a suitable accommodation.
The PAM Assist counselling team is unique in that all Telephone Counsellors and Information Specialists are employees of PAM Assist. They are selected as highly experienced counselling professionals together with real-life experience and expertise in the management of workplace issues.