TRIAGE

Upon contacting the helpline our colleagues triage the enquiry to determine the correct support pathway for the individual. Calls usually falling into one of four categories:

 

  • Advice required

  • Referral for specialist consultation, e.g. legal, financial or medical appointments arranged

  • Therapy required e.g. personal centred counselling or cognitive behavioural therapy

  • Method of delivery required e.g. face-to-face, telephonic or secure video conferencing  

  • Emergency assistance required, e.g. suicide risk