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TRIAGE SERVICES & COUNSELLING




Upon contacting the helpline our colleagues triage the enquiry to determine the correct support pathway for the individual. Calls usually falling into one of four categories:
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Advice required
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Referral for specialist consultation, e.g. legal, financial or medical appointments arranged
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Therapy required e.g. personal centred counselling or cognitive behavioural therapy
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Method of delivery required e.g. face-to-face, telephonic or secure video conferencing
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Emergency assistance required, e.g. suicide risk
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